Privacy Policy

1. Information We Collect

We collect the following information when you use our platform:

• Account information: your name, email address, and any authentication details you provide when registering.
• Order information: game user IDs, servers, and regions entered when placing top-up orders.
• Payment information: transaction records, wallet top-up references, and payment proof images you upload. We do not store raw card or bank account numbers.
• Usage data: pages visited, device type, and basic interaction data used to improve our services.

2. How We Use Your Information

• To create and manage your account.
• To process and deliver your top-up orders.
• To verify wallet payments and approve wallet top-ups.
• To provide customer support and respond to your inquiries.
• To detect fraudulent activity and ensure the security of our platform.
• To communicate important updates regarding your account or orders.

3. Information Sharing

• Your order details (game user ID, server, region) are shared with our top-up provider strictly for the purpose of delivering your order.
• We do not sell, rent, or trade your personal information to third parties.
• We may disclose information when required by law or to protect the rights, safety, and security of our users and platform.

4. Data Security

We apply industry-standard security measures, including encrypted session management and hashed (non-readable) password storage, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account remains active, and order records are retained for accounting and support purposes. You may request deletion of your account and personal data at any time by contacting us.

6. Your Rights

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Opt out of non-essential communications.

7. Cookies

We use necessary cookies and session storage to keep you signed in and to maintain secure access to your account. We do not use intrusive third-party tracking cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us via Telegram or email support.zpgameshop@gmail.com.